Frequently Asked Questions
Everything you need to know about your Macron Victoria gear and orders.
What is the standard shipping time for Macron Victoria orders?
Standard delivery typically takes 3-5 business days within Australia. For customized teamwear or club kits, please allow an additional 7-10 days for production and personalization.
Can I return customized teamwear or jerseys?
Items that have been customized with specific names, numbers, or club logos cannot be returned or exchanged unless there is a manufacturing defect. We recommend checking our size guide carefully before ordering personalized gear.
How do I care for my Macron technical fabrics?
To maintain the performance and longevity of your sportswear, we recommend washing in cold water (30°C), avoiding fabric softeners, and never tumble drying. Always wash jerseys inside out to protect heat-applied logos.
Do you offer bulk discounts for local sports clubs?
Yes, Macron Victoria specializes in club partnerships. We offer tiered pricing for bulk teamwear orders. Please contact our sales team via the 'Club Enquiries' page for a formal quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' services like Afterpay for your convenience.
How can I track my shipment?
Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to the carrier's portal to monitor your delivery progress.